“many people do not listen with the intent to understand. They listen with the intent to reply.” If we are to connect with people communications-wise, we must assume the attitude, “I am more interested in what you are saying than in thinking of what I’m going to say, once you’re through talking.” David Swartz reminds us that “big people monopolize the listening. Small people monopolize the talking.” And James asserts, “everyone should be quick to listen, slow to speak and slow to become angry.” (1:19)