As we began to look at the dilemma of pastoral care in a growing church, there were some distinct “Oh, not good, huh?” realizations that God used to give us fresh direction for our pastoral ministry. The first occurred when we decided to do a three month evaluation of our pastoral counseling appointments. What we found was unsettling. Pastors were having trouble responding in timely ways to calls for appointments. Even as we increased our available hours for appointments, our