organizational behavior also describes a sister phenomenon called the “Pygmalion effect,” named after George Bernard Shaw’s play titled Pygmalion. It spins the tale of a Professor Henry Higgins, whose efforts transform the lowly street dweller Eliza Doolittle into a sophisticated society lady. The premise of the play is that the way one person treats another has a transforming impact on that person. J. Sterling Livingston describes how this principle operates in the work setting in “Pygmalion in Management,”