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When to Speak Up and When To Shut Up is unavailable, but you can change that!

More than 400,000 copies sold! Almost everyone has found themselves in a situation where they don't know if they should bite their tongue or speak their mind. When is silence golden and when is it better to speak up? When to Speak Up and When to Shut Up offers practical guidelines for people who want to improve their communication skills. It will help readers explore the cost and purpose of...

fourth, David showed us the key to taking a contrary position without causing a fight. He did not attack the people; instead he stood with them in battle. In my work in the school system I found that parents and teachers were often in conflict over the students. Yet all of the adults involved had a similar goal—to help the children. If a problem is addressed with accusation and innuendo, the only results are frustration and defensiveness. Instead of attacking one another, we need to attack the problem.