the feeling that its leader is not doing his or her job—or is not taking full responsibility for what is happening in the enterprise—the members will often become resentful, cynical, or fearful. As they grow dissatisfied with their leadership, motivation and morale will plummet. An incident that occurred in an American corporation dramatically illustrates this truth. The administration was in the midst of a personnel problem of tremendous proportions, and the leader adamantly refused to be involved