But a leader must have the ability to evaluate a situation on the spot, to get a feel for what is taking place, and to make the situation work for good. My longtime friend and business partner, Donald Dell, is one of the all-time great negotiators, negotiating some of the most famous contracts in professional sports while representing such world-class athletes as Arthur Ashe and Michael Jordan. Much of this talent stems from his ability to discern what others are thinking and feeling. In a room filled