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Overcoming Conflict: How to Deal with Difficult People and Situations is unavailable, but you can change that!

Discover the Right Way to Handle Conflict Conflict is an unavoidable part of life, but you can control how you respond to it. You can let difficult situations fuel your anger and stir your desire to retaliate—or you can choose to grow in empathy, honesty, and acceptance. It's up to you. Overcoming Conflict will give you the confidence you need to solve arguments, settle disputes, and restore...

resolution is to use “I statements” rather than “you statements.” “I statements” are assertive and confrontive. “You statements” are aggressive and attacking. I statements let the other party know you have strong ideas and convictions. It gives them a gauge of how strongly you feel about a certain issue. Your strong beliefs and emotions can be shared without attacking the other person. You’re simply letting the other person know how you think and feel about the conflict between the two of you. If you respond
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