have the opportunity to respond soon enough. As they share their heresies, don’t roll your eyes, clench your teeth, cross your arms, make a fist, cluck your tongue, furrow your brow, breathe out loud and rapid exhales, or engage in any other theatrics. Just keep a pleasant look on your face and let them speak. Your patient listening will pay off. Listening Shows Interest and Care Listening demonstrates to people that you care about them and are interested in them. It shows that your verbal engagement