Channels can be both verbal and nonverbal—facial expressions, gestures, posture, seating arrangement, room design, and even our clothing (e.g., clerical collar, coat and tie, casual dress, immodest dress, nerdy dress—wearing your pants too high—and so on). One of the keys to effective communication is to deliver the same coherent, unified message through the various channels so the decoding process isn’t confusing. For example, if my mouth says yes but my body language says no, then it makes it tough