strategy. It is never really convincing, even if you are successful in bullying the other person into silence. What if you are able to keep your cool, but the person you’re trying to persuade isn’t? You lose in that case, too. People who are angry get defensive, and defensive people are not in a very good position to think about whether or not your ideas are good ones. Instead, they are too interested in defending their own turf. Always make it a goal to keep your conversations cordial. Sometimes that