Pete laughed. “That much I remember about church. The point is, Ray, you need to know when you’re getting ahead, and your people need to know when to cheer. That’s the first step: Clarify the Win. There’s not a player on that field right now who’s confused about his goal. They may not reach it, but they know what it is. If you give good people a clear goal, then most of the time they’ll work like dogs to get there. But if the goal is unclear, they’re forced to guess or, worse, decide for themselves